Privacy Policy

Effective date: October 9, 2025

This Privacy Policy describes how Holiday Light Decorators (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website holidaylightdecorators.com (the “Site”), our services, and our SMS messaging program (together, the “Services”).

Who We Are & How to Contact Us

Holiday Light Decorators
20 Di Tomas Ct
Copiague, NY
Phone: 516-308-7227
Email: holidaylight@optonline.net

GRASSHOPPER SMS DISCLOSURE (REQUIRED TERMS)

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected on our website's contact form. Data Usage: We use your data solely for sending estimate requests, installation scheduling, appointment reminders, and seasonal service updates Data Security: We protect your data with secure storage measures to prevent unauthorized access. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time. MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies Contact Holiday Light Decorators at 516-308-7227 or holidaylight@optonline.net for HELP or to STOP receiving messages. Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to holidaylight@optonline.net or 516-308-7227. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you. Non-Sharing Clause: We do not share your data with third parties for marketing purposes.Holiday Light Decorators will not sell, rent, or share the collected mobile numbers You might receive a satisfaction survey regarding our interaction today. The survey is concise and assists the Grasshopper management team in evaluating the support we offer to our clients. Your input is highly appreciated.

Information We Collect

Information You Provide

Contact details (name, email address, phone number, mailing address).
Project details (service address, photos you upload or text to us, preferences, notes).
Payment and billing details (processed by our payment provider; we generally do not store full card numbers).
Communications (emails, calls, SMS/MMS messages, and voicemail transcripts).

Information Collected Automatically

When you visit the Site, we and our providers may automatically collect device and usage information such as IP address, browser type, pages viewed, referral/exit pages, and timestamps. We use cookies and similar technologies for analytics and to improve your experience. See Cookies & Analytics.

Information from Third Parties

We may receive information from service providers, marketing partners, and platforms you use to engage with us (e.g., scheduling tools, payment processors).

How We Use Information

To provide, schedule, deliver, and support our services.
To communicate with you, including by email, phone, and SMS/MMS (with your consent where required).
To send service updates, appointment reminders, installation notices, invoices/receipts, and—if you opt in—promotional messages.
To personalize and improve the Site and our Services, including analytics and troubleshooting.
To comply with legal obligations and enforce our terms, and to protect against fraud or misuse.

Call Recording & Voicemail Transcription

Our phone system is powered by Grasshopper by GoTo. Calls to or from our business number may be routed, recorded, or transcribed to voicemail for quality assurance and to assist with scheduling and support. We will notify you at the start of any recorded line where required by law.

Photos & Content You Provide

If you send us photos or other content (for example, via SMS for estimates), you represent that you have the right to share them. We use such content only to provide an estimate, plan your installation, improve service quality, and maintain records of work performed.

Payments

We use third-party payment processors to handle payments. We do not store full payment card numbers on our systems. Your payment data is processed according to the processor’s security and privacy practices.

Advertising & Remarketing

We do not sell personal information and do not share personal information for cross-context behavioral advertising. If we implement advertising or remarketing pixels in the future, we will update this Policy and provide appropriate notices and choices.

Cookies & Analytics

We use cookies and similar technologies to operate the Site and understand usage. You can manage cookies through your browser settings. If we use third-party analytics (e.g., Google Analytics), those providers may set their own cookies and process data per their policies.

“Do Not Track” signals: the Site does not currently respond to DNT signals due to a lack of industry standards.

Legal Bases for Processing (GDPR/UK GDPR, where applicable)

Performance of a contract (providing the Services you request).
Legitimate interests (e.g., improving Services, securing the Site), balanced against your rights.
Consent (e.g., SMS/MMS communications or marketing, where required). You may withdraw consent at any time.
Compliance with legal obligations.

Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. For SMS participants, we retain your information while you remain subscribed; upon opt-out and request, we will delete your number from our SMS list.

Your Privacy Choices & Rights

Access, update, or delete certain information by contacting us.
Marketing preferences: unsubscribe from emails via the footer link; opt out of SMS by replying STOP/UNSUBSCRIBE.
CCPA/CPRA (California): California residents may request access or deletion of personal information and opt out of “sharing” for cross-context behavioral advertising (we do not “share”). We will not discriminate for exercising these rights.
GDPR/UK GDPR (EEA/UK): Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or port your data, and to withdraw consent at any time (without affecting prior lawful processing).

To exercise rights, contact us at holidaylight@optonline.net or 516-308-7227.

Children’s Privacy

Our Services are not directed to children under 13 (or the age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

International Users

We operate in the United States. If you access the Services from outside the U.S., you consent to the transfer of your information to the U.S. and the processing of your information in accordance with this Policy and U.S. laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest version. If material changes occur, we will provide notice as required by law. Your continued use of the Services after the updated Policy becomes effective signifies your acceptance.

Contact Us

If you have questions about this Policy or our privacy practices, please contact us at holidaylight@optonline.net or 516-308-7227.

Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.